Frequently Asked Questions

StayPrestige is a luxury hotel booking platform that curates the world's highest-rated hotels based on verified guest reviews and star ratings. Unlike traditional booking sites that rank hotels by commission or availability, we sort by genuine guest satisfaction, so you always see the best-rated properties first. We serve luxury travellers worldwide from our base in Melbourne, Australia.

We analyse verified guest review scores from multiple platforms and cross-reference them with official star classifications. Only properties with a minimum verified rating of 4.5 stars and a 4-star or 5-star classification make it into our collection. We regularly re-evaluate our listings and remove hotels that fall below our quality threshold. We do not accept paid placements or sponsored rankings.

Major booking platforms list millions of properties of all quality levels, with search results influenced by commission rates, paid placements, and availability algorithms. StayPrestige focuses exclusively on luxury properties and sorts them by verified guest review scores by default. We curate quality over quantity, typically a few hundred exceptional properties versus millions of mixed-quality listings.

Yes. Browsing and searching our curated collection is completely free. You only pay when you book a hotel, at the best available rate.

Julien is StayPrestige's AI-powered voice concierge with over 35 capabilities. You can speak with Julien to search hotels, apply filters, read reviews, fill out your booking details, manage reservations, check loyalty points, apply vouchers, and much more, all by voice or text, in over 90 languages.

You can speak with Julien directly on our website by clicking the microphone button in the bottom-right corner. You can use voice or type your requests. You can also call Julien by phone at +1 (662) 499-4445 for booking support, cancellations, date changes, and more.

No. Julien is an AI assistant built specifically for luxury hotel recommendations and bookings. Julien is trained on our entire curated hotel collection and can understand complex, natural language requests like 'I want a beachfront villa in Southeast Asia with a private pool for a honeymoon in November under $500 per night.'

Yes. Unlike human concierge services, Julien is available around the clock, every day of the year, both on the website and by phone.

Julien can search and filter hotels by destination or by describing what you want in plain English, read guest reviews aloud, show hotel details and photos, answer specific questions about any hotel (pool, breakfast, check-in times, room amenities), select rooms, fill out your checkout form with guest details, manage existing bookings (cancel, change dates), check your loyalty points balance, redeem points for vouchers, apply voucher codes, refer friends through Prestige Invitations, submit support requests (early check-in, late checkout, special requests), check destination price trends, and navigate you through the entire site. Over the phone, Julien can handle booking management, cancellations, date amendments, support requests, loyalty, and hotel search.

For security reasons, Julien cannot fill in credit card details. You enter those yourself in our secure payment form. Julien also cannot access external websites, send emails on your behalf, override hotel cancellation policies, or remember conversations from previous sessions.

Julien handles everything except the payment step. He fills in your guest details, selects your preferred room, applies any voucher codes, and guides you through the payment process. You enter your card details yourself for security. Over the phone, Julien can send you a secure payment link via SMS to complete your booking on your mobile device.

Julien speaks over 90 languages fluently. Simply start speaking in your preferred language and Julien will respond in that language. This includes English, French, Spanish, German, Italian, Portuguese, Japanese, Korean, Mandarin, Arabic, Hindi, and many more.

Yes! You can reach Julien by calling +1 (662) 499-4445. Phone Julien can help with booking management, cancellations, date changes, support requests, loyalty points, voucher management, and hotel search. For new bookings, Julien will send you a secure payment link via SMS to complete the reservation.

Yes. Our semantic search is powered by AI and understands natural language. Tell Julien something like 'I want a beachfront resort in Bali with a spa and infinity pool under $400 a night' and Julien will find the best matches from our curated collection, sorted by guest ratings, not ads. You can also use the 'Describe Your Stay' search tab on the homepage.

Absolutely. Ask Julien anything about a hotel: does it have a pool, what time is check-in, is breakfast included, does the room have a balcony. Julien queries the hotel's live data and answers instantly. This works both on the hotel detail page and while browsing search results, so you can compare hotels without clicking into each one.

We are committed to offering competitive rates on all our curated properties. If you find a lower publicly available rate for the same room, dates, and conditions, contact us and we'll work to match or improve it.

You can book in three ways: search by destination and dates, describe your ideal stay in plain English using our AI-powered semantic search (e.g. 'luxury overwater villa with a private pool'), or speak directly with Julien, our live AI concierge, by voice or text in over 90 languages. All three paths lead to the same curated, guest-reviewed results.

Cancellation and modification policies vary by property and rate type. The specific terms are displayed before you confirm your booking. Many of our properties offer flexible cancellation options.

Loyalty Rewards is StayPrestige's points-based programme for all guests. You earn loyalty points on every confirmed booking, which you can redeem for discount vouchers on future stays. There are no tiers or fees. Every guest with a StayPrestige account is automatically a member.

Points are automatically earned on every confirmed booking. The number of points you earn is based on the total value of your reservation. You can view your current points balance and pending points from upcoming stays on your Loyalty Rewards page.

Visit your Loyalty Rewards page and enter the number of points you'd like to redeem. Points convert at a rate of 10 points = $1 USD. Your redeemed points are instantly converted into a voucher code that you can apply to your next booking at checkout.

Simply create a free StayPrestige account. You're automatically enrolled in the Loyalty Rewards programme. No separate sign-up required. Points start accumulating from your very first booking.

Absolutely. Just ask Julien to check your points balance, redeem points for a voucher, or view your available vouchers. Julien can do all of this by voice on the website or over the phone at +1 (662) 499-4445.

Prestige Invitations is our referral programme. You get a unique invite code and shareable link. When a friend books and completes a stay using your code, you both earn 250 loyalty points, credited directly to your balance. Track your invitations in the Prestige Invitations section of your Loyalty Rewards dashboard, where you can see each invite move through the pipeline from Invited to Booked to Unlocked.

Every confirmed booking unlocks a bespoke travel guide curated specifically for your exact travel dates and destination. It blends live, date-accurate events during your stay (theatre, music, sports, comedy, and cultural happenings) with a concierge-grade shortlist of restaurants, bars, and wellness venues near your hotel. Every entry is written like a luxury editorial, with distance from your suite, reservation links, and a Google Maps pin.

Most city guides are generic, evergreen lists. Your Prestige Travel Guide is generated fresh for your specific stay window: the events listed are actually happening on your dates, and the venues are filtered to what is open, reservable, and walking-distance relevant to your hotel. Nothing is invented. Every venue and event comes from validated live data sources.

Your guide is generated in the language of your choice, the same 90+ languages Julien supports. You can print it, share it, or view it from the My Trips section of your account.

Your guide is prepared automatically after your booking is confirmed. You'll receive an email with a link when it's ready, and it's also accessible any time from your booking card inside My Trips.

No. The bespoke travel guide is included with every confirmed StayPrestige booking. It's part of what makes a Prestige stay a Prestige experience.

We curate luxury hotels globally, across Europe, Asia-Pacific, the Americas, the Middle East, Africa, and Oceania. Our collection spans private islands, city penthouses, boutique retreats, wellness resorts, and world-renowned five-star properties.

StayPrestige is headquartered in Melbourne, Victoria, Australia. We are a digital-first platform serving luxury travellers worldwide.

StayPrestige supports booking in multiple currencies including USD, EUR, GBP, AUD, JPY, and many more. You can change your preferred currency at any time using the currency selector in the header. Prices are displayed in your selected currency throughout the site.

You can reach us in several ways: speak with Julien on our website for instant AI-powered assistance, call Julien at +1 (662) 499-4445, submit a support request through your booking page for hotel-specific queries, or email us at support@stayprestige.com. For booking-related issues, we recommend using the support request feature on your booking page, as this connects your query directly to the relevant hotel.